ORDER PROCESSING
You only can cancel orders within 24 hours of purchase and you will receive a full refund. Please contact us by email at support@Coisoo.com for prompt support.
SHIPPING
THE TRACKING SYSTEM SHOWS THAT THE PACKAGE WAS DELIVERED TO ITS DESTINATION, BUT THE BUYER CLAIMS THEY DID NOT RECEIVE THE PACKAGE.
We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.
THE TRACKING SYSTEM SHOWS NO UPDATED PROGRESS FOR TOO LONG.
We will process a refund if the tracking has not been updated for more than 2 weeks (for orders within the US) and more than 30 days (for international orders).
THE PACKAGE WAS DELIVERED TO THE INCORRECT ADDRESS.
If the package has arrived at a location different from the recipient’s address, we will refund the base cost. Or, if the customer prefers, we will replace the item.
THE PACKAGE WAS RETURNED TO THE SENDER BECAUSE AN INVALID ADDRESS WAS PROVIDED.
We do not offer replacements, refunds, or credits for invalid address entries.
THE PACKAGE WAS RETURNED TO ITS SENDER BUT THE ADDRESS WAS VALID AND CORRECT.
We will be happy to replace and reship the order that was returned to its sender.
THE POST OFFICE PROVIDED A NOTICE THAT THE PACKAGE WAS LOST IN THE MAIL.
We will be happy to replace and reship the order that was lost in the mail.
RECEIVED ITEMS
THE ITEM RECEIVED IS INCORRECT OR DEFECTIVE.
Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user errors such as incorrect selection of sizes, designs, colors, etc.
We are happy to replace your order for any of the following reasons:
- The product is flawed or damaged.
- The product you received has a design (pattern, type of product,…) that is different from the design originally represented on our site.
Please email us with a photo of the product you received along with detailed shots you wish to include. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us. Our customer service team will review if your claim matches the 2 above reasons. If it belongs to one of these 2 reasons, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 5-10 business days after your return is received for a refund to appear. If your claim doesn’t belong to one of these 2 reasons, the returns and refunds policy will not apply to your case.
Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
THE ORDER ARRIVED WITH ONE OR MORE ITEMS MISSING.
If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
Please note:Â Â
- Detailed photos are required for quality control purposes.
- Issues must be reported within 15 days from the delivered date to qualify for credit or replacement.
- We do not allow modifications to replacement items.
- Our refund policy will not apply in the case of any force majeure event. We will provide official notice at this event.
I HAVE ANOTHER PROBLEM REGARDING A RECEIVED ITEM.
If you have additional questions or concerns regarding received items, please contact us:
RIO GIFT LTD
Email:Â support@Coisoo.com
Return address:Â 9160 Grey Moss Dr, Orlando, FL 32832, United States.
Support Time:Â Monday – Friday: 8AM – 5PM Pacific Standard
We may apply an alternative credit/refund solution for special cases. In this event, we will provide an official notice.
LATE DELIVERY
HOW DO YOU HANDLE ORDERS THAT ARE SHIPPED LATE?
Each product in our store contains a list of production times that account for the moment an order is accepted by Coisoo to the date of shipping out. Over 95% of our orders make this production. In the rare case that the order falls outside of that period of 10 days or more, we will credit the order.